In your Intercom Inbox, you can see a list of conversation details to the right of your conversation. To show a customer's health score there, click 'Customize':
Click '+ Add more', and then click 'CustomerHealth for Intercom':
Now you can see the health score and health trend of the customer in current conversation:
For more information about how to customize your Inbox with apps, checkout this articlearrow-up-right by Intercom.
Last updated 3 years ago